Return Policy for Digital Books

 

Effective Date: December 1, 2024

 

Thank you for purchasing our digital books. We strive to ensure your satisfaction with your purchase. Please review our return policy below for digital book products:

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Eligibility for Returns

Due to the nature of digital products, all sales of ebooks are final. Once a digital book has been downloaded or accessed, it is considered "used" and is therefore non-refundable. However, we are committed to resolving any issues you may experience. Refunds or replacements may be considered under the following circumstances:

 

Technical Issues: 

If you are unable to access or download the ebook due to technical issues on our end, please contact us for assistance. If the issue cannot be resolved, we may issue a refund or provide an alternative solution.

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Defective Content:

If the ebook contains significant errors, missing content, or corrupted files that cannot be rectified, we may issue a refund or provide a corrected file.

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Unauthorised Transactions:

If you believe your purchase was made fraudulently or without your authorization, please contact us immediately for resolution.

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How to Request a Refund

If you meet the eligibility criteria and wish to request a refund, please follow these steps:

 

1. Contact Us: Send an email to coachton@qci-coaching.com within 14 days of purchase. Include your order number, proof of purchase, and a detailed description of the issue.

2. Evaluation: We will review your request and may ask for additional information to verify the issue.

3. Resolution: If your request is approved, we will process your refund to the original payment method or offer a replacement within 7 business days.

 

Important Notes

- Refunds are not granted for reasons such as changing your mind, selecting the wrong book, or lack of compatibility with your device.

- By purchasing our ebooks, you agree to this return policy.

 

If you have any questions or need further assistance, please contact us at [Insert Contact Information]. We are here to help!

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Quest Coaching International reserves the right to update this policy at any time.